Front Desk / Customer Service Representative - PART-TIME
Company: Goldfish Swim School - Marlborough
Location: Marlborough
Posted on: February 19, 2026
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Job Description:
Job Description Job Description Job Title : Front Desk Customer
Service Representative Reports to : General Manager/Sales & Service
Manager FLSA Status : Non-Exempt Our team is growing, and we are
looking for team players who are enthusiastic, have a can-do
perspective, and enjoy working with kids. We provide paid
on-the-job training, flexible scheduling, a rewarding work
environment, and a one-of-a-kind culture that will make you smile
too! Summary: Promotes quality customer service and processes sales
and registration transactions. Acts as the first point of contact
for potential and current Goldfish customers, and is responsible
for presenting a positive image for the company. Perks & Benefits:
Growth opportunities Flexible schedule Competitive Pay Valuable
work experience Increased social opportunities Future
references/referrals Monthly paid training Requirements: Ability to
work with children Excellent interpersonal communication and
organizational skills Must be open to cross training and teaching
swim lessons Must be at least 18 years of age or older Duties and
Responsibilities include the following, other duties may be
assigned . Answers telephones, responds to inquiries, takes
messages and screens and directs phone calls in a professional
manner. Conducts sales calls for prospective members. Processes
student registrations using effective sales/customer service
techniques. Schedules and manages birthday/pool parties. Resolves
customer concerns/complaints using a professional approach. Assists
clients with purchases of merchandise and vending. Greets parents
and students as they report to the front desk. Checks in students
on the attendance tracking system. Maintains cleanliness of the
front desk area, snack shack area, changing areas, restrooms, and
observation area. Updates informational displays with accurate and
timely promotions and literature. Makes collection calls to resolve
open account problems. Prepares twice daily student lesson
schedules for use by instructors and management staff. Enforces
safety rules and regulations to prevent accidents. Administers
first aid when necessary. Education/Experience: High school diploma
or GED required. Some college preferred. Two years previous
customer service and/or administrative office experience required.
Intermediate level computer skills required using Google, Excel and
other software systems. Certifications and licenses :
Lifeguarding/CPR, First Aid and AED certification preferred but not
required and can be provided.
Keywords: Goldfish Swim School - Marlborough, Marthas Vineyard , Front Desk / Customer Service Representative - PART-TIME, Seasonal Jobs , Marlborough, Massachusetts
