Lead People Operations Advisor

Company: dynaTrace software GmbH
Location: Boston
Posted on: May 24, 2025

Job Description:

Your role at DynatraceSupports the development, implementation, administration and operation of various People& Culture programs, practices and procedures. Addresses people leaders' and employees' questions and concerns related to local or country specific policies and programs. Works closely with P&C and business teams to develop and execute P&C strategies that enable accomplishment of business objectives. Coaches and advises people leaders and individuals on Dynatrace P&C policies and practices.Role Overview
A people operations expert, providing expert guidance to employees, business leaders, Strategic P&C Business Partners and global COEs on various people and labour law topics relevant to the specific market (USA + Canada). Works in partnership with the global people operations team and actively resolves tier 2 level query escalations.
Champions P&C initiatives and drives continuous improvement of people services as well as supporting employee and workplace experience initiatives in collaboration with the EEX and WPX teams.This role offers a hybrid working model, requiring at least three days a week at our Boston office: 280 Congress Street, Boston, MA 02210.Key Responsibilities
--- Provide expert advice and guidance on people topics specific to the local market to employees, business leaders, HRBPs, and global P&C COEs.
--- Act as a trusted advisor for matters, such as Compensation, Benefits, Talent Acquisition, Diversity, Learning & Development, ensuring consistent deployment, application of policies and programs, and alignment with global strategies and local market needs.
--- Provides advanced level of federal, state and local labor law solutions relevant to the respective markets, as a trusted advisor to ensure compliance, labor law adherence and operational effectiveness.
--- Handle and resolve more complex (tier 2) people operations queries, ensuring customer focus, timely and effective solutions.
--- Supports and consults with leaders with performance enablement, ensuring seamless guidance on performance improvement, and coaches managers on Dynatrace values and behaviours
--- Actively resolve employee queries related to people operations, offering support and solutions to enhance the employee experience.
--- Contribute to the continuous improvement and deployment of people operations services by identifying areas for enhancement and implementing best practices.
--- Collaborate with local site leadership on P&C activities, ensuring alignment and effective communication. Thinks global, acts local.
--- Works closely with leadership and teams to improve working relationships, build morale, increase productivity and employee retention.
--- Champion employee experience initiatives in partnership with the Workplace Experience and Employee Experience teams, promoting a positive and engaging workplace culture.
--- Ensure compliance with local labor laws and regulations, maintaining accurate records and documentation as required.
--- Provide regular updates and reports to the Director, Global People Operations, highlighting key activities, challenges, and achievements.
What will help you succeedQualificationsMinimum requirements:

• Minimum of 5 years of experience in HR or people operations, with a focus on providing expert guidance and handling escalations
• Bachelor's degree in human resources, Business Administration, or a relevant experience considered.Preferred requirements:--- Experience in a multinational company is an advantage.
  --- Strong knowledge of local labor laws and regulations essential - USA and Canada.
  --- Fluency in English essential. Other languages advantageous.
  --- Excellent communication and interpersonal skills.
  --- Ability to manage multiple priorities and work effectively in a fast-paced environment.
  --- Strong problem-solving skills and attention to detail.
  --- Proficiency in HRIS systems and Microsoft Office Suite.
  Why you will love being a Dynatracer
  • A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.
  • Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
  • A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.
  • An environment that fosters innovation, enables creative collaboration, and allows you to grow.
  • A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
  • A truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all
  • A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.Compensation DataDOE, salary $120K - $140K, plus Health, Dental, Life, STD, LTD, 401K, PTO. Total compensation may vary depending on candidate experience/education and location.
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Keywords: dynaTrace software GmbH, Marthas Vineyard , Lead People Operations Advisor, Other , Boston, Massachusetts