Director of Residences
Company: Marriott Hotels Resorts
Location: Boston
Posted on: April 3, 2026
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Job Description:
Description JOB SUMMARY Implements high standards for all
aspects of life-safety, loss-prevention, unit owner identity, and
privacy protection. Operates within the constraints of the
residences budget. Provides timely reporting of financial
performance and projections to the Board. Manages luxury
condominium facilities and all departments working within the
building, including physical plant with attention to protection of
the investment and plans to increase its value through superior
care. Serves as a Liaison to Association shared services Directors
(e.g., Loss Prevention, Human Resources, Accounting, Housekeeping).
Develops and implements property-wide strategies that deliver
products and services to meet or exceed the needs and expectations
of the brand’s target customer and employees and provides a return
on investment. Implements training programs related to property
management reinforcing constant quality service. Continuously
identifies and corrects building and service defects while
providing increase in value. CANDIDATE PROFILE Education and
Experience 2-year degree from an accredited university in Business
Administration, Hotel and Property Management, or related major; 4
years’ experience in the guest services, front desk, housekeeping,
sales and marketing, management operations, or related professional
area. Management license for Condominiums, as applicable. OR 4-year
bachelor's degree in Business Administration, Hotel and Property
Management, or related major; 2 years’ experience in the guest
services, front desk, housekeeping, sales and marketing, management
operations, or related professional area. Management license for
Condominiums, as applicable. Preferred: Previous Association
management experience. CORE WORK ACTIVITIES Managing Property
Operations Works with the Guidance team to develop an operational
strategy that is aligned with the brand’s business strategy and
leads its execution. Reviews Owner engagement survey and prepares
yearly action plan comment cards, guest satisfaction results and
other data to identify areas of improvement. Adheres to the four
pillars of Operational excellence: Owner and employee engagement,
financial excellence and Property Management Evaluates if the
Operations Team meets service needs and provides feedback to the
operations team. Participates in public space walk-throughs with
Engineering and Housekeeping to ensure public space and back of the
house areas are well maintained, and preventative maintenance
processes are in place. Tours building on a regular basis speaking
with associates, owners, and Board of Directors to understand
business needs and assess operational opportunities. Works with
team to put sustainable work processes and systems in place that
support the execution of the strategy. Reviews reports and
financial statements to determine whether the residential property
is performing against the budget. Communicates a clear and
consistent message regarding departmental goals to produce desired
results. Manages luxury condominium facilities and all departments
working within the building, including physical plant with
attention to protection of the investment and plans to increase its
value through superior care. Serves as a Liaison to Association
shared services Directors (e.g., Loss Prevention, Human Resources,
Accounting, Housekeeping). Identifies and corrects building and
service defects while providing an increase in value. Implements
high standards for all aspects of life safety, loss prevention,
unit owner identity, and privacy protection. Maintains complete
inventory of: Unit owners’ information, parking and storage spaces,
monthly Association common dues, Owners’ monthly/quarterly
newsletter, hotel features, services, and hotel restaurant food
concepts and information. Maintains complete knowledge of and
complies with all hotel and residence policies and procedures.
Leading Operations Teams Verify associates are treated fairly and
equitably. Celebrates successes and officially recognizes the
contributions of team members. Fosters associate commitment to
providing excellent service, participating in daily stand-up
meetings, and models desired service behaviors in all interactions
with guests and employees. Develops and executes the necessary
decisions to keep property moving forward toward achievement of
goals. Implements training programs related to property management
reinforcing constant quality service. Managing Relationships with
Property Stakeholders Attends owners and Board meetings and
provides monthly reports and financial statements to the Board of
Directors. Establishes strong relationships with all owners and
their Board of Directors to maintain a successful residential
community. Promotes constructive collaboration through education,
communication, and innovation. Managing Profitability Works with
direct reports to determine areas of concern and establish ways to
improve the departments’ financial performance. Prepares and
operates within the constraints of the residences’ annual budget.
Identifies key drivers of business success and keeps leadership
focused on the critical few to achieve results. Develops and
implements property-wide strategies that deliver products and
services to meet or exceed the needs and expectations of the
brand’s target resident owner and employees and provides a return
on investment. Provides timely reporting of financial performance
and projections to the Board. Guides the Board on appropriate
property management requirements and governance compliance.
Managing the Owner Experience Creates an atmosphere in all
Residential common areas that meets or exceeds owner’s
expectations. Champions the brand’s service vision for product and
service delivery and ensures alignment amongst the leadership
teams. Verifies core elements of the service strategy are in place
to produce the desired results. Establishes and maintains open,
collaborative relationships with direct reports and entire
operations team. Ensures direct reports do the same for their team.
Interfaces with customers (e.g., owners, vendors, guests), on a
regular basis to obtain feedback on quality of product, service
levels, and overall satisfaction. Handles owner’s complaints by
following the instant pacification procedure and verifying guest
satisfaction. Managing and Conducting Human Resources Activities
Facilitates the development of creative solutions to overcome
obstacles and manages the implementation to continually improve
guest satisfaction results. Verifies that employees are treated
fairly and equitably. Verifies that regular, ongoing communication
is happening in Operations (e.g., pre-shift briefings, staff
meetings). Fosters associate commitment to providing excellent
service, participates in daily stand-up meetings and models desired
service behaviors in all interactions with owners, their guests,
and employees. Incorporates owner satisfaction as a component of
staff/operations meetings with an emphasis on generating innovative
ways to continually improve results. Sets goals and expectations
for direct reports using the performance review process and holds
staff accountable for successful performance. Solicits employee
feedback, utilizes an “open door policy” and reviews employee
satisfaction results to identify and address employee problems or
concerns. Verifies that property policies are administered fairly
and consistently; disciplinary procedures and documentation are
completed according to Standard and Local Operating Procedures
(SOPs and LSOPs) and supports the Peer Review Process. Conducts
annual performance appraisal with direct reports according to
Standard Operating Procedures. Champions change manages the
implementation of brand and regional business initiatives and
communicates follow-up actions to the team, as necessary. MIRJ At
Marriott International, we are dedicated to being an equal
opportunity employer, welcoming all and providing access to
opportunity. We actively foster an environment where the unique
backgrounds of our associates are valued and celebrated. Our
greatest strength lies in the rich blend of culture, talent, and
experiences of our associates. We are committed to
non-discrimination on any protected basis, including disability,
veteran status, or other basis protected by applicable law.
Keywords: Marriott Hotels Resorts, Marthas Vineyard , Director of Residences, Hospitality & Tourism , Boston, Massachusetts
