Manager of Long Term Chronic Hospital Patient Clinics
Company: Hebrew SeniorLife
Location: Dedham
Posted on: January 30, 2026
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Job Description:
Job Description: I. Position Summary: The Manager of the LTCH
Patient Clinics is responsible for the overall coordination,
supervision, and clinical management of all LTCH Patient Clinics as
well as the Sterilization arena at Hebrew SeniorLife. This
leadership role ensures the delivery of safe, efficient, and
high-quality care while maintaining compliance with all hospital
licensure, infection control, and regulatory standards. Reporting
to the Chief Nursing Officer and Vice President of Patient Care
Services, the Manager of the LTCH Patient Clinics oversees clinic
operations across multiple disciplines and specialties, providing
direct supervision to clinic staff, including Clinic Coordinators,
Dental Assistants, and any other pertinent staff working within the
LTCH Patient Clinics. This role includes scheduling, staffing
oversight, performance management, education, and ongoing
competency evaluation. The Manager of the LTCH Patient Clinics is
the main clinical liaison between MD specialty consultants (e.g.,
cardiology, dental, podiatry, neurology, ophthalmology, and others)
and internal care team members including RNs, NPs, MDs, and PCAs.
The Manager of the LTCH Patient Clinics ensures that the
orchestration of all required clinical services is efficient,
timely, and fully aligned with best practices and licensure
requirements. In the Sterilization Arena, the Manager of the LTCH
Patient Clinics ensures strict adherence to sterilization protocols
and infection control guidelines. This includes oversight of spore
testing, equipment maintenance, compliance documentation, and
continuous staff education to ensure the safe reprocessing of
instruments used in podiatry, dental, and other specialty care
clinics. Using the full scope of nursing practice—including
assessment, planning, implementation, and evaluation—the Manager of
the LTCH Patient Clinics provides hands-on patient care when needed
and supports clinic staff in delivering patient-centered,
evidence-based services. The Manager of the LTCH Patient Clinics
also supports interdisciplinary collaboration, proactive care
coordination, and quality improvement efforts across all clinic
services. A key contributor to the patient experience and
operational success of the LTCH Patient Clinics, this leader serves
as a clinical mentor and role model, fostering professional growth,
accountability, and a culture of excellence in line with the
mission and values of Hebrew Rehabilitation Center. II. Core
Competencies: • Demonstrates empathy and compassion with all
interactions with patients and with families • Demonstrates strong
communication skills, ability to foster teamwork, and
professionalism • Articulates commitment to excellence and high
quality care • Articulates the importance of accountability and
personal ownership related to teamwork and patient care •
Demonstrates strong critical thinking skills • Demonstrates ability
to coach and mentor others to achieve high quality care III.
Position Responsibilities: Patient Care Support: Ensures all care
delivered within the Patient Clinics aligns with the scope of
professional nursing practice, established safety standards, and
core clinical competencies. The Manager of the LTCH Patient Clinics
plays a critical role in direct patient care support, team
education, and interdisciplinary collaboration. Clinical Assessment
and Triage • Assess and triage patients receiving care from
multiple consulting physicians; manage urgent clinical issues
promptly and appropriately during clinic visits. • Navigate and
coordinate clinical needs prior to patient visits to optimize time
spent with MD consultants (e.g., obtaining ECHOs, EKGs, labs).
Support for Specialty Care Services • Provide clinical support for
patients seen across a wide range of specialties, including but not
limited to: dental, endocrinology, cardiology, neurology, podiatry,
ophthalmology, optometry, dermatology, orthopedics, physiatry, and
wound care. • Apply in-depth nursing knowledge across these
disciplines to effectively support patient needs and consultant
requirements. Procedure Assistance and Direct Care • Assist with
clinical procedures such as lumbar punctures, eye exams, pupil
dilation, intraocular pressure checks, and other nursing-related
clinical support tasks. • Identify, acquire, and utilize necessary
resources to ensure the delivery of safe, high-quality, and
efficient care. Patient Care and Clinical Support • Monitor patient
flow to ensure timely care delivery in accordance with hospital
licensure requirements and clinical best practices. • Prepare exam
rooms by setting up treatment tables, instruments, equipment, and
supplies; dispose of sharps and other materials per infection
control protocols. • Obtain and document patient vital signs (blood
pressure, temperature, weight) in advance of provider examinations.
• Enter and track medication orders; administer medications to
long-term chronic care patients, as appropriate and within scope of
practice. • Collaborate with patients and families to support
appropriate care planning and treatment decisions. • Secure and
store all medications in compliance with safety and regulatory
standards. Interdisciplinary Collaboration and Communication •
Serve as the primary liaison between MD consultants and internal
clinical teams, including RNs, MDs, NPs, Nursing Leadership, and
allied health professionals, to ensure clear and effective
bidirectional communication and care continuity. • Collaborate with
the broader care team—including physicians, nurse practitioners,
social workers, and clinic coordinators—to meet patient needs and
monitor clinical outcomes. Education, Evidence-Based Practice, and
Quality of Care • Educate Clinic Assistants on quality care
principles, patient safety, and customer service to maintain high
standards of patient experience. • Adhere to current best practice
guidelines and evidence-based interventions to promote optimal
clinical outcomes. • Demonstrate initiative in identifying patient
care needs and proactively seek out resources or interventions to
address them. Oversight of LTCH Patient Clinics: Clinic Operations
and Team Supervision • Oversee daily operations of all LTCH Patient
Clinics, providing direct supervision to Clinic Coordinator and
Dental Assistant to ensure smooth workflow and high-quality care. •
Lead and support clinic teams to ensure effective, efficient, and
patient-centered care is delivered across all clinic settings. •
Schedule patient appointments for physician clinics at Roslindale
and Dedham locations, as needed, to maintain continuity of care. •
Collaborate in the development and implementation of improved work
processes and systems to support clinic efficiency and performance.
• Maintain compliance with hospital policies, procedures,
regulatory requirements, and HIPAA standards; assist in developing
or updating policies as needed. Patient Relations and Issue
Resolution • Proactively address and resolve patient and family
concerns in a timely, respectful manner. • Support and guide clinic
staff in managing patient-related concerns, escalating complex
issues as necessary. Quality and Reporting Responsibilities •
Participate in quality improvement efforts by collecting and
monitoring clinical and operational data to ensure high standards
of care. • Initiate and complete required reports, including: o
Department of Public Health (DPH) reports o Incident reports and
concern resolutions o Infection control reports and line lists •?
Support and report on quality and process improvement initiatives
through the QAPI (Quality Assurance and Performance Improvement)
process. Supervision of Sterilization Arena: • Ensure Compliance
with Sterilization Protocols: Monitor and enforce adherence to
sterilization protocols and procedures across all applicable areas
to maintain safety and regulatory standards. • Training and
Education: Conduct regular reviews and provide education to direct
reports on end-to-end sterilization processes, including the
transportation, processing, and proper removal of instruments from
sterilization equipment. • Performance Oversight and Feedback:
Deliver consistent feedback and oversight to staff involved in
sterilization and dental waterline maintenance, ensuring full
compliance with hospital licensure requirements within all LTCH
Patient Clinics. • Instrument Sterilization and Testing: Oversee
the sterilization of podiatry and dental instruments, including the
execution of autoclave spore tests. Ensure the accurate and timely
maintenance of sterilization logs. • Competency Management: Ensure
direct reports complete required core competencies related to
sterilization and waterline maintenance in a timely manner. •
Infection Control Collaboration: Serve as the primary liaison with
Infection Control to implement and monitor compliance with
recommended protocols and improvements. • DPH Rounds Leadership:
Act as the lead representative during Department of Public Health
(DPH) rounds and actively follow up to ensure that all Infection
Control (IC), safety, and compliance standards are being met in all
LTCH Patient Clinics. Financial and Administrative Oversight:
Budget and Financial Management • Assist in the development,
allocation, and monitoring of Patient Clinic budgets across both
Roslindale and Dedham campuses. • Review and verify clinic invoices
to confirm billed appointments; provide supporting documentation,
make necessary billing adjustments, and track billing activity. •
Generate and analyze monthly reports (e.g., appointment outcomes,
invoiced services, medication orders) to support Continuous Quality
Improvement (CQI) initiatives. • Collaborate with the
Administrative Director to assess and optimize consultant
utilization based on evolving patient needs; advocate for new
specialists when appropriate. Equipment and Facilities Oversight •
Track maintenance schedules and service needs for clinical
equipment and instruments to ensure optimal functionality and
safety. • Coordinate with medical equipment vendors and
representatives to support the safe and timely use of medical
devices (e.g., pacemaker machines). Staff Supervision and
Development • Conduct annual staff performance evaluations to
support development, accountability, and performance improvement
for LTCH Patient Clinic Staff and HSL employed Dental Staff. •
Oversee all LTCH Patient Clinic staff, HSL employed Dental Staff
and any other staff who perform sterilization at both campuses. •
Deliver educational programming, lead staff meetings, and
facilitate quality improvement initiatives to ensure staff
engagement and clinical excellence. • Promote ongoing professional
development by modeling professional behavior and critical
thinking, and by taking accountability for one’s own learning.
Administrative Support and Patient Coordination • Coordinate
patient transportation services in partnership with the Volunteer
Services department to ensure timely and safe access to care. •
Complete assigned special projects and other duties as required to
support overall clinic operations and patient care delivery. IV.
Qualifications: • RN license required, BSN preferred. • Previous
long-term care, acute or skilled nursing experience required. • 3-5
years of supervisory experience required. • Strong interpersonal
skills required to work effectively with elderly patients and be
responsive to their needs. • Requires the ability to work closely
and effectively with physicians and other staff. • Demonstrate
initiative in problem solving and independent work. • Must have
superior customer service skills. • Must have critical assessment
skills to manage urgent care patients. • Should have the ability to
demonstrate sensitivity to patient comfort and privacy, e.g.,
prompt response to patient requests • Must be professional,
proactive, collaborative, conscientious and results-oriented
individual. Must have an optimistic and positive demeanor,
excellent oral and written communication skills, good intuition and
able to adapt to changing priorities and display good, sound
judgment with a sense of humor. • Superb organizational and solid
analytical skills. Must be creative and proactive yet disciplined,
discriminating and able to streamline work volume in order to
maintain bottom line efforts in midst of multi-tasking and daily
re-prioritizing. Must have ability to innovate, think strategically
and conceptually, manage multiple projects simultaneously and
handle difficult situations. • Must be motivated to learn and
flexible to change. • Computer literacy required; experience with
databases, Windows, Word, Excel, and databases. • Excellent English
language skills, verbal and written Remote Type Salary Range:
$78,576.07 - $117,864.10
Keywords: Hebrew SeniorLife, Marthas Vineyard , Manager of Long Term Chronic Hospital Patient Clinics, Healthcare , Dedham, Massachusetts
