Associate Patient Care Coordinator - Worcester, MA
Company: Optum
Location: Worcester
Posted on: July 10, 2025
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Job Description:
$1,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS Optum is a global
organization that delivers care, aided by technology, to help
millions of people live healthier lives. The work you do with our
team will directly improve health outcomes by connecting people
with the care, pharmacy benefits, data and resources they need to
feel their best. Here, you will find a culture guided by diversity
and inclusion, talented peers, comprehensive benefits and career
development opportunities. Come make an impact on the communities
we serve as you help us advance health equity on a global scale.
Join us to start Caring. Connecting. Growing together. Reliant
Medical Group (Pediatrics) has an immediate opening for a friendly,
patient focused and detailed oriented Associate Patient Care
Coordinator to join our team. The Associate Patient Care
Coordinator is responsible for the completion of set processes and
protocols. Works cooperatively with all members of the care team to
support the vision and mission of the organization, deliver
excellent customer service, and adhere to Lean processes. Supports
the teams in meeting financial, clinical, and service goals. This
role is heavily phone-based (~90% of the time) and involves
managing about 40-50 incoming calls per day. Location: 5 Neponset
St. Floor 4, Worcester, MA Hours (38.75): Monday-Friday, 8:30am-5pm
EST Primary Responsibilities: - Verifies, re-verifies and
authorizes patient insurance Coverage and eligibility utilizing
computer-based patient registration/scheduling system - Verifies
and updates demographic, insurance, and other patient information -
Confirms, collects, and posts patient co-payment and other
outstanding balances - Generates and tracks patient encounter
forms; reviews patient encounter forms for completeness and
resolves any discrepancies. Batches encounter forms and submit to
appropriate building area - Maintains records and makes daily cash
deposit as assigned - Receives and addresses patient care related
telephone calls. Provides routine information on procedures and
standard policies, refers matters to appropriate person with
department/site - Identifies problem related priorities and
responds to emergency needs by contacting/interpreting
physician/provider within guidelines - Resolve patients’ questions
regarding clinic schedules and billing concerns; handles requests
for prescription refills, reschedules appointments, etc. -
Documents appropriate information in computer system - Prepare
patient charts - Ensures completeness by locating test results,
reminding patients of appointments, including appropriate forms,
etc., for patient appointments - Updates and maintains Telephone
Message System (TMS) in computer system. Follows through on
requests. Distributes messages to appropriate provider or others
for appropriate action - Enter new referrals or ensure that
existing referral numbers are linked in the system to ensure
managed care requirements - Provides patient education regarding
managed care plans and referral process. Answers patient’s referral
questions, concerns, etc. Provide patients with available options -
Works collaboratively with primary care practices, patients, and
specialty practices to process outgoing referrals prior to
scheduled visits. Follows up with practices that do not issue a
referral or obtain referral on a timely basis - Interfaces with
staff, providers, and patients regarding referrals denied.
Documents information and assists with alternate plan of care, if
needed - Completes and maintains patient schedules. Schedules and
coordinates patient visits and medical procedures for both
inpatients and outpatients. Communicate with patients regarding all
information related to scheduled appointments - Notifies providers,
patients and others of changes such as new scheduling,
re-scheduling, no-show, emergency appointments and add-ons -
Maintains recall lists and communicate with patients as
appropriate. May inform nursing staff or others of laboratory and
diagnostic study results; collects and mails test results - May
escort patients to examination rooms and chaperones patents as
required - May process standard and non-standard business office
administrative paperwork, such as purchase requisitions, employee
timesheets, expense vouchers, etc. Follows up with personnel
outside the medical office to expedite timely action and alleviate,
or report delays as appropriate - Provides guidance to departmental
personnel in the medical office on administrative policies and
procedures - Comply with health and safety requirements and with
regulatory agencies such as DPH, etc. - Comply with established
departmental policies, procedures, and objectives - Enhance
professional growth and development through educational programs,
seminars, etc. - Attends a variety of meetings, conferences, and
seminars as required or directed - Regular, reliable, and
predictable attendance is required - Performs other similar and
related duties as required or directed What are the reasons to
consider working for UnitedHealth Group? Put it all together -
competitive base pay, a full and comprehensive benefit program,
performance rewards, and a management team who demonstrates their
commitment to your success. Some of our offerings include: - Paid
Time Off which you start to accrue with your first pay period plus
8 Paid Holidays - Medical Plan options along with participation in
a Health Spending Account or a Health Saving account - Dental,
Vision, Life& AD&D Insurance along with Short-term disability
and Long-Term Disability coverage - 401(k) Savings Plan, Employee
Stock Purchase Plan - Education Reimbursement - Employee Discounts
- Employee Assistance Program - Employee Referral Bonus Program -
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance,
etc.) - More information can be downloaded at:
http://uhg.hr/uhgbenefits You’ll be rewarded and recognized for
your performance in an environment that will challenge you and give
you clear directions on what it takes to succeed in your role as
well as provide development for other roles you may be interested
in. Required Qualifications: - High School Diploma/GED (or higher)
- 1 years of customer service and/or call center experience
Preferred Qualifications: - 1 years of experience working in a
healthcare setting or medical office - Working knowledge of general
office procedures - Basic level of proficiency with Microsoft
applications - Bilingual in English/Spanish Soft Skills: - Strong
communication and customer service skills both in person and via
phone - Strong multitasking skills PLEASE NOTE The sign-on bonus is
only available to external candidates. Candidates who are currently
working for UnitedHealth Group, UnitedHealthcare or a related
entity in a full time, part time or per diem basis ("Internal
Candidates") are not eligible to receive a sign on bonus. The
salary range for this role is $16.00 to $28.85 per hour based on
full-time employment. Pay is based on several factors including but
not limited to local labor markets, education, work experience,
certifications, etc. UnitedHealth Group complies with all minimum
wage laws as applicable. In addition to your salary, UnitedHealth
Group offers benefits such as, a comprehensive benefits package,
incentive and recognition programs, equity stock purchase and 401k
contribution (all benefits are subject to eligibility
requirements). No matter where or when you begin a career with
UnitedHealth Group, you’ll find a far-reaching choice of benefits
and incentives. At UnitedHealth Group, our mission is to help
people live healthier lives and make the health system work better
for everyone. We believe everyone–of every race, gender, sexuality,
age, location, and income–deserves the opportunity to live their
healthiest life. Today, however, there are still far too many
barriers to good health which are disproportionately experienced by
people of color, historically marginalized groups, and those with
lower incomes. We are committed to mitigating our impact on the
environment and enabling and delivering equitable care that
addresses health disparities and improves health outcomes — an
enterprise priority reflected in our mission. UnitedHealth Group is
an Equal Employment Opportunity employer under applicable law and
qualified applicants will receive consideration for employment
without regard to race, national origin, religion, age, color, sex,
sexual orientation, gender identity, disability, or protected
veteran status, or any other characteristic protected by local,
state, or federal laws, rules, or regulations. UnitedHealth Group
is a drug-free workplace. Candidates are required to pass a drug
test before beginning employment. RPO RED
Keywords: Optum, Marthas Vineyard , Associate Patient Care Coordinator - Worcester, MA, Healthcare , Worcester, Massachusetts