Senior Director of Strategy, Operations and Case Management - Rare Hematology and Oncology
Company: Sanofi
Location: Cambridge
Posted on: June 25, 2025
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Job Description:
Job Title: Senior Director of Strategy, Operations and Case
Management - Rare Hematology and Oncology Location: Cambridge, MA
About the Job Senior Director of Strategy, Operations and Case
Management - Rare Hematology and Oncology Patient Services (PSS)
will report into the Head of Rare Blood Disorders (Hemophilia and
Rare Hematology) and Oncology Patient Services. This role is a
member of the RBD Oncology PSS senior leadership team. The Senior
Director is responsible for the overall strategic design,
operations, and performance of the Rare Hematology and Oncology
Patient Services strategy and operations team as well as the
respective case management teams. This leader will partner closely
with brand, internal hub, and field lead stakeholders to ensure the
Patient Support Program is strategically aligned and performing to
the needs of the patient and customer experience per the remit of
PSS. The Senior Director will be an active participant on the
leadership team to implement and enhance the patient services and
education experience based on strategy and insights. We are an
innovative global healthcare company, committed to transforming the
lives of people with immune challenges, rare diseases and blood
disorders, cancers, and neurological disorders. From R&D to
sales, our talented teams work together, revolutionizing treatment,
continually improving products, understanding unmet needs, and
connecting communities. We chase the miracles of science every
single day, pursuing Progress to make a real impact on millions of
patients around the world. Main Responsibilities: - Responsible for
the overall strategic design, execution and delivery of
best-in-class service program for the Rare Hematology and Oncology
communities - Provides leadership, oversight, and management for
the effective functioning of Sanofi Rare Hematology and Oncology
patient services by establishing and monitoring program goals and
key performance indicators across PSS roles - Oversees budget
management of projects and programs in remit - Provides direction,
oversight, and support to the leader of the Rare Hematology and
Oncology case management teams and ensures execution of
reimbursement support specialists and case managers are aligned to
the strategic imperatives and deliver on a commitment to swift and
compassionate access to prescribed treatments - Leads the strategy
and operations managers responsible for vendor management,
performance, and quality to ensure vendor partners are delivering
on contracted service level agreements (financial assistance,
copay, market research, marketing, etc) - Defines program critical
success factors, KPIs, SOPs, process flows and reports to
leadership committees with support from the strategy and operations
managers - Leads development of Rare Hematology and Oncology PSS
brand planning, execution and implementation with collaboration and
delegation to expanded PSS team and cross functional stakeholders -
Represents Rare Hematology and Oncology PSS as lead for product
launch activities - Utilizes data, insights, and feedback to
continuously assess Rare Hematology and Oncology patient services
performance and shares best practices across Rare Blood Disorders
and Oncology PSS for replication - Collaborates closely with the
field access and field education leaders to ensure a seamless and
supportive experience across the disease state and product
treatment continuum - Identifies and leads future enhancements
through collaboration with appropriate stakeholders and monitors
the competitive landscape to identify needs for new programs or
enhancements to current programs - Owns the patient services
journey from acquisition to retention across the rare hematology
and oncology franchises - Assesses, plans, recommends, and executes
strategies addressing patient-level barriers to product access. -
Ensures full compliance with all corporate and industry policies
and regulatory requirements for these programs - Supports the
development of leaders and individuals on team, coaches for program
success, continued enhancements of the patient experience, and
optimal and efficient use of talents and skills - Leads boldly:
takes decisive action, communicates clearly, collaborates
cross-functionally, and champions new ideas, initiatives, and
change About You Requirements - Strong understanding of legal and
regulatory parameters related to patient support programs within
pharma industry - 8 years previous pharmaceutical/biotech/specialty
pharmacy experience with budget management responsibilities - Prior
leadership experience required; second line management experience
preferred - Ability to strategically design patient support
programs that align with corporate and brand strategic imperatives
and objectives and with attention to detail to support a positive
patient and customer experience - Demonstrated ability of
organizational skills and prioritization among concurrent high
visibility and high impact projects - Contribute to a positive team
culture and model Sanofi’s ways of working and leadership behaviors
- Outstanding interpersonal skills including building strong
working relationships, and managing and resolving conflicts -
Strong analytic skills to evaluate trends and identify
opportunities for program improvements. Demonstrate initiative,
teamwork, and accountability - Superb communication skills; oral
and written, including presentation skills - Strong organizational
skills and ability to adapt to change and react constructively in a
high-energy and fast paced environment - Excellent cross-functional
collaboration skills - Ability to travel up to 20% of time Why
Choose Us? - Bring the miracles of science to life alongside a
supportive, future-focused team. - Discover endless opportunities
to grow your talent and drive your career, whether it’s through a
promotion or lateral move, at home or internationally. - Enjoy a
thoughtful, well-crafted rewards package that recognizes your
contribution and amplifies your impact. - Take good care of
yourself and your family, with a wide range of health and wellbeing
benefits including high-quality healthcare, prevention and wellness
programs and at least 14 weeks’ gender-neutral parental leave.
Sanofi Inc. and its U.S. affiliates are Equal Opportunity and
Affirmative Action employers committed to a culturally diverse
workforce. All qualified applicants will receive consideration for
employment without regard to race; color; creed; religion; national
origin; age; ancestry; nationality; marital, domestic partnership
or civil union status; sex, gender, gender identity or expression;
affectional or sexual orientation; disability; veteran or military
status or liability for military status; domestic violence victim
status; atypical cellular or blood trait; genetic information
(including the refusal to submit to genetic testing) or any other
characteristic protected by law. GD-SG LI-GZ LI-Onsite vhd All
compensation will be determined commensurate with demonstrated
experience. Employees may be eligible to participate in Company
employee benefit programs, and additional benefits information can
be found here.
Keywords: Sanofi, Marthas Vineyard , Senior Director of Strategy, Operations and Case Management - Rare Hematology and Oncology, Healthcare , Cambridge, Massachusetts
