RN - ED Family Liaison

Company: Lowell General Hospital
Location: Lowell
Posted on: June 24, 2025

Job Description:

Job Overview The position serves as a key member of the healthcare team in the Emergency Department, offering support, guidance, and communication to patients' families and loved ones during their stay in the emergency department. This role bridges the gap between medical staff and family members, ensuring that families are informed, reassured, and provided with the necessary information to understand the care process. The position independently provides advanced direct nursing care to patients and their families in the emergency department in accordance with established policies, procedures, and practices. Hours: Full-Time Location- Lowell General Main Campus Job Description Minimum Qualifications: 1. Massachusetts RN Licensure. 2. 3 Years of RN Experience in an Emergency Department or related clinical setting. 3. Current Basic Life Support (BLS) Certification. 4. Current Advanced Cardiovascular Life Support (ACLS) Certification. Preferred Qualifications: 1. Bachelor of Science in Nursing (BSN). 2. Additional certifications in trauma care or family-centered care Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned. 1. Serves as the primary point of contact for family members, providing updates on patient status, treatment plans, and expected outcomes. 2. Offers emotional support and guidance to patients’ families, helping them navigate through crisis situations with empathy, understanding, and professionalism. 3. Collaborates with physicians, nurses, and other medical professionals to relay information to families and ensure all concerns and questions are addressed promptly. 4. Advocates patients and their families by ensuring their needs and preferences are communicated to the healthcare team. 5. Daily participation in purposeful rounding with patients and families. 6. Helps manage difficult or emotionally charged situations, de-escalating conflicts and providing reassurance to family members. 7. Provides families with clear and understandable information regarding diagnoses, treatment options, procedures, and care plans. 8. Participates in quality initiatives in collaboration with ED leadership. 9. Accurately documents family interactions, patient updates, and any concerns raised during discussions. 10. Provides culturally competent care by respecting diverse backgrounds and ensuring that communication is sensitive to cultural differences. 11. Directs families to additional resources as needed SDOH, including social work, chaplain services, or patient advocacy Tufts Medicine is a leading integrated health system bringing together the best of academic and community healthcare to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford, Care at Home - an expansive home care network, and large integrated physician network. We are an equal opportunity employer and value diversity and inclusion at Tufts Medicine. Tufts Medicine does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation by emailing us at careers@tuftsmedicine.org .

Keywords: Lowell General Hospital, Marthas Vineyard , RN - ED Family Liaison, Healthcare , Lowell, Massachusetts