? Only 24h Left! Customer Service Assistant (Bank CSA) / Req 1105
Company: Partners Bank
Location: Portsmouth
Posted on: June 25, 2025
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Job Description:
Customer Service Assistant I (CSA) Department: Branch
Administration Reports to: Branch Manager/Assistant Branch Manager
Supervises: None Status: Full-Time / Non-exempt / Onsite only Must
already be authorized to work in the United States. Relocation is
not provided. Partners Bank is a rapidly growing community bank
with operations in Maine and New Hampshire that has established
superior service level expectations. We offer generous compensation
and benefits while fostering opportunities for growth and flexible
work schedules when appropriate. Summary for the Customer Service
Assistant I (CSA): - Perform a variety of teller and customer
service duties as needed. - Highly proficient in the processing of
teller transactions, and able to complete basic customer
service-related tasks such as opening routine checking, savings and
certificate of deposit accounts, processing account maintenance,
etc. - Work within established guidelines, policies and procedures,
the CSA will sell and service all deposit accounts, handle various
customer inquiries and provide prompt problem resolution. - Strong
knowledge of the Bank’s various deposit and electronic banking
products and services is required. - Use needs-based sales
techniques, uncovers referral opportunities and recommends
appropriate products and service to meet customers’ needs. Job
Requirements for the Customer Service Assistant I (CSA): - Minimum
of one year of teller or customer service banking experience in a
branch or call center environment. - Strong sales, service,
interpersonal and communication skills. - Interact well with others
and enjoys working with a variety of people in a team environment.
- Strong organizational, technical and computer skills. - Adapt
well to change and is able to effectively multitask. - Strong
knowledge of teller and customer service processes, policies,
guidelines and procedures. - Satisfactory product knowledge of
banking products and service with ability for further development.
Specific Job Functions for the Customer Service Assistant I (CSA):
- Highly proficient in the processing of various teller
transactions and routine customer service related tasks and
functions. - Able to identify cross sell opportunities and respond
to various customers’ inquiries to recommend appropriate products
or solutions to meet their needs. - Able to open basic deposit
accounts, assist with electronic banking inquiries, services and
functionality, complete account maintenance and make referrals to
other lines of business, etc. - Maintain and balance a cash drawer
accurately and efficiently. - Provide a high level of service to
customers, coworkers and team members. - Understand and follow
various policies, guidelines and procedures including security,
compliance and operations. - Participate in on-going job related
training programs including but not limited to sales, service,
compliance and product knowledge. - May float to another local
branch to cover staffing if needed. - Perform additional duties as
required. This Job Description for the Customer Service Assistant I
(CSA) describes the essential functions and qualifications of the
job described. It is not an exhaustive statement of all the duties,
responsibilities, or qualifications of the job. This document is
not intended to exclude modifications consistent with providing
reasonable accommodations for a disability. This is not a contract.
Our generous benefits are listed on our website:
Partners.bank/about/careers/ PI5402217e354d-37156-37483960
Keywords: Partners Bank, Marthas Vineyard , ? Only 24h Left! Customer Service Assistant (Bank CSA) / Req 1105, Customer Service & Call Center , Portsmouth, Massachusetts
