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Senior Product Manager - 1704522

Company: Fidelity Investments
Location: Smithfield, RI
Posted on: May 19, 2017

Job Description:

Duties: Will assist with the development of the vision, strategy, and

business plans for multiple projects related to Online Account Opening.

Serve as the Online Account Opening product manager to lead the execution

of digital sales conversion strategy.

Primary Responsibilities:

• Make strategic recommendations on optimization and analytics

related to Online Account Opening performance.

• Lead Account Opening scorecard publication and analysis of

insights.

• Identify innovative opportunities to enhance customer experience

and optimize more qualified leads into the Account Opening experience.

• Review operational aspects of the projects, including deliverables

prepared by team and budget.

• Project manage the delivery of Online Account Opening projects and

enhancements on Fidelity.com.

• Facilitate the definition of project scope, goals, and deliverables.

• Monitor and report on progress and escalate issues that may impact

delivery dates.

• Coordinate the implementation of multiple projects in partnership

with product and technology teams.

• Develop next generation end-to-end journey mapping.

• Review project evaluations and assessments of results.

• Facilitate online programs to ensure best-in-class experiences,

including redesigning sections of the website, improving customer

experience, increasing sales effectiveness of the web channel, coordinating

integration with broader technology and digital initiatives, and launching

new products.

• Define and manage a customer, prospect, and representative testing

strategy to provide direction and validation of changes.

Requirements: Bachelor’s degree (or foreign education equivalent) in

Computer Science, Engineering, Information Technology, Information Systems,

Mathematics, Physics, or a closely related field and five (5) years of

experience in the job offered or five (5) years of experience in business

analysis and project management within an asset management or risk

technology environment; or, alternatively, Master’s degree (or foreign

education equivalent) in Computer Science, Engineering, Information

Technology, Information Systems, Mathematics, Physics, or a closely related

field and three (3) years of experience in the job offered or three (3)

years of experience in business analysis and project management within an

asset management or risk technology environment. Candidate must also

possess: Demonstrated Expertise (“DE”) in process modeling using UML (use

cases, sequence diagrams, and activity diagrams) and traceability metrics

mappings; DE performing large/complex data analysis (customer throughput

analysis, pathway analysis, and scorecard metrics analysis) and creating

data analysis reports using SQL Server Reporting Services, Tealeaf, or

Adobe SiteCatalyst; DE project managing technology and complex data

analysis reporting projects within an asset management environment; DE

creating logic and queries to support reporting and automated data push and

pull processes within an asset management reporting environment.

To apply, visit http://jobs.fidelity.com and search for Job Number 1704522.

Keywords: Fidelity Investments, Marthas Vineyard , Senior Product Manager - 1704522, Finance , Smithfield, RI, Massachusetts


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